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How to Beat Delivery Delays this Winter

How to Beat Delivery Delays this Winter

How to avoid postal delays during December strikes

While we support all strike action taken by Royal Mail workers, we also understand that delivery delays can cause frustration, so here are our top tips to avoid getting stressed out during the busy season...

1. Know when the strikes are planned for. These are the dates Royal Mail staff are striking throughout December:
Friday 9 December, Sunday 11 December, Wednesday 14 December and Thursday 15 December 2022.
You can also find more up-to-date info on the Royal Mail website.

2. Shop early. With the above dates in mind, it's easy to see how delays can happen. These delays are out of our control and we thank you so much for your patience on receiving your order. We do our best to make sure your order leaves us as soon as possible, on the same day or our next working day.

3. Use click and collect. We have a free local pickup option that is great to use if you want to make sure you can order and item and collect it later. Once you've placed an order, it's yours, so you can take your time collecting. We may remind you after a few weeks, but there's no time limit on how long we keep collections. You can collect at any time during our opening hours.

4. Choose a different courier. You have the option to choose your parcel to be sent via UPS, who collect from us each Weds, Thurs and Friday and are pretty speedy - plus your order is tracked the whole way. This costs £3.00 when your order is over £25, or £5.70 on orders under £25. We highly recommend this option if you are worried about delays on your item.

5. Wait to get in touch. Unfortunately, there's nothing we can do for delayed items sent via Royal Mail until they're 10 working days past their expected delivery date. For example, if your item was sent 2nd Class, it will be expected to arrive 2-3 working days from dispatch, and then a further 10 working days until it is classed as lost. Please wait until then to get in touch. Before you get in touch, make sure you've checked (and asked your household members) to see if you have a 'Something For You' card, as you may have missed a delivery that could be waiting for you at the depot.

6. Come and see us in store! Shop in store to avoid shipping altogether - it would be lovely to see you!

Alice & Joe

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